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Frequently Asked Questions

What is included in a property rental?
Complete access to the property, which we certify as a Home Sweet Hudson home. This rental includes 24/7 Guest Support prior to booking, help planning your stay as well as assistance while you’re onsite at the property and post-stay follow up to ensure your satisfaction.

We provide intensive housekeeping protocols to ensure that the property is properly cleaned and disinfected prior to each reservation.

We stock eco-friendly Public Goods toiletries, pantry basics and a Welcome Gift with each stay. And, our staff of Guest Support experts and Maintenance Technicians are available to help support your stay and troubleshoot any issues you might have so you can focus on enjoying time with your friends and family.
What does the security deposit cover?
The security deposit fee is a non-refundable fee that is collected in the case of any damages instead of a collecting a more substantial refundable fee.
What is your pet policy?

Many of our homes are dog friendly! Please be sure to tell our Guest Support team at the time of booking that you’d like to bring a pet so that they can add the $50 non-refundable pet fee to your reservation.

When renting a property along with your pet, we ask that guests follow the following rules:

  • We ask that you pick up after your pet’s business outside.
  • Please be sure to check them for ticks after spending anytime outdoors (and be sure to check yourself as well).
  • Please wipe their paws when entering the house.
  • If you allow your dog on furniture, please bring a throw blanket from home that they can lay on. We ask that dogs are not allowed on beds.
  • If your dog is not fully trained, please bring their crate for if they need to be left unattended.
  • Owners assume responsibility for their pet when they are outside on the property. Please note that the home is located in the country which is also home to wildlife.
What is your cancellation policy?

For Short Term Bookings (up to 14 days): Cancellation within 48 hours of booking will result in a refund of the total rental accommodation rate as well as all fees aside from the credit card processing fee, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email). After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and all cleaning fees, but not the administrative or credit card processing fee.

For Long Term Bookings (28 days+): Cancellation within 48 hours of booking will result in a refund of the total rental accommodation rate as well as all fees aside from the credit card processing fee, as long as the cancellation occurs at least 28 days before check-in (3:00 PM in the destination’s local time if not specified. More than 48 hours after booking, guests can cancel before check-in and get a full refund, minus the first 30 days and the administrative and credit card processing fee.

If the guest cancels the reservation during their stay, the guest must confirm their new check-out date and share the reason for their reservation modification. Regardless of the checkout date chosen, the guest is required to pay for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining portion is less than 30 days.

For all bookings:

If a guest arrives to a property, and the listing is inaccessible, unclean or unsafe: Home Sweet Hudson will help the guest find comparable alternative accommodations or issue a full refund (minus service fees). If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.

For issues related to power or WIFI: Home Sweet Hudson will work to fix the issue within 24 hours. If the issues are fixed within 24 hours, no refunds will be given. If the issue cannot be fixed after 24 hours, Home Sweet Hudson will help the guest find immediate alternative accommodations. If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.

Refunds are not available due to issues using hot tubs or pools.

Cleaning fees and credit card processing fees are non-refundable.

Cancellations due to emergencies:

We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation. It’s important to keep in mind that penalty-free cancellations are only available for extenuating circumstances that occur before the official check-in date for your reservation.

Do you provide towels and linens?
Yes, we provide fresh towels and linens for each stay based on the number of beds available and maximum occupancy of the vacation rental.
What other items will be provide during our stay?
We provide eco-friendly Public Goods toiletries including hand soap, body wash, shampoo, and conditioner; pantry basics including coffee, sugar, salt, pepper and olive oil; paper goods including an allocation of paper towels and toilet paper; an allocation of firewood (for properties with wood stoves, fireplaces and outdoor firepits; additional wood can be purchased at any local gas station) and a Welcome Gift with each stay.
The house sleeps six people but I have a group of 10. Can we have people sleep on the floor or couches?
We do not allow over-occupancy of any of our vacation rental properties. If you need accommodations for additional guests, we are happy to help provide options for additional properties available for rental in close proximity based on availability. Evidence of overnight over-occupancy may be subject to removal from the property or penalties for any subsequent damage (i.e. related to a party or damages to septic systems due to over usage, etc.).
When and how do I receive my check-in instructions and access details?
Check-in details are sent via email or platform message 48 hours prior to your check-in. If you have any questions related to these instructions prior to receipt of the details please contact our Guest Support team.

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