Our COVID-19 Response

We hope that everyone reading this is feeling well and staying safe in these difficult times! The Home Sweet Hudson stands with you during this time and we are feeling grateful for the little things—our health, our family and our work.

We think that it is extremely important to acknowledge that there are several stakeholders involved in our vacation rental business and that includes our housekeeping partners, our homeowners, our guests and our local community.

Therefore, we would like to share our COVID-19 response and what we are doing during this time:

We have been taking the past few weeks to absorb the enormity of our collective situation. And, we wanted to share an update with you.

Four weeks ago, we were moving full speed ahead–getting ready and feeling good about welcoming the spring. We were putting together lists of allof the ways in which we prepare for high season: landscaping, HVAC servicing, pool openings and shining up those BBQ grills. Then, a new reality took hold. 

As we took in and accepted the grim news, we realized quickly that we needed to take a long look at our business and what these new dangers mean for our guests, our staff, our homeowners and partners, as well as the local community.

We huddled up and made some tough decisions and then, had some even tougher conversations. 

Our first concern was addressing the safety of our housekeeping partners. We shared updates and best practices from the CDC on how to keep them safe and properly disinfect your homes.  

As reality set in and social distancing became so important, we were flooded with cancellation requests. Until recently, Airbnb has been our primary booking channel, and their Extenuating Circumstances Policy has favored full refunds depending on many factors.

We listened to stories of cancelled weddings, family reunions and summer vacations. We heard from guests who, overnight, lost their jobs and could no longer afford these trips and international travelers who didn’t know when they would be able to get in to the US. We felt their pain, their anxiety and their concern. It made it very easy to put our guests safety first and offer 100% refunds to anyone affected by COVID-19 but was not covered by the Airbnb policy.

For any remaining short-term reservations on our books, our team worked to reach out to offer to reschedule their stay or cancel their booking at a full refund.

Within a weeks time, 25% of our homeowners made the choice to quarantine themselves at their Upstate home; effectively taking them off the market for the foreseeable future. 

Our remaining vacation rentals have taken on a new, temporary life as monthly rentals, transforming into havens for families seeking open space to navigate the realities of working from home while their children learn online; those distancing from loved one on the frontlines as medical and emergency professionals; seniors looking to shelter.

We’ve worked to establish strict protocols in order to make this model safe for both guests and the local community, which means:

  • All new bookings are 30+ day rentals or 14+ day extensions for families who have already been quarantined in this area.
  • New inquiries are being screened to establish guidelines for social distancing during their stay and require guests to bring essential supplies to avoid depleting local supply
  • We are sharing lists on safe, no-contact grocery, restaurant and bar options so that renters can support local businesses during this time. Check out Hudson Valley Magazine, and We’re Still Open HV

We are also using this time to on-board some new properties, focus on strengthening our internal systems and we look forward to a safe and prosperous future on the other side of this pandemic.

If you have any questions about our COVID-19 response, we invite you to reach out to us directly. We’d love to hear from you!

We'd love to connect with you.

Schedule Your Short Term Rental Consultation Today!

See What Our Guests Are Saying!

Excellent house!

Colin Schiller
5star rating
December 18, 2020
Great place. Exactly as advertised. Rustic and charming, but sealed up, clean and comfortable. Loved the location and the outdoor spaces. Huge thumbs up all around!

Peaceful stay

Tony P
4star rating
April 17, 2022
My family of four stayed at The Grove for 3 nights in April. We were lucky to have great weather to explore the very close sights of Kingston, Saugerties and Woodstock. House is decorated tastefully and pretty clean. Kids loved sleeping in the lof...

Absolutely beautiful!

Angelina
5star rating
October 4, 2021
Absolutely beautiful! The most picturesque and serene Upstate dream house!

This is an absolutely gorgeous immaculate home with eve

Rebecca
5star rating
November 2, 2021
This is an absolutely gorgeous immaculate home with everything you could need (and then some) to enjoy your time in Accord.

My family and I loved this gorgeous little cabin!

Veronica
5star rating
September 13, 2021
My family and I loved this gorgeous little cabin! Tucked away in a private road, quiet, and serene - but somehow still close to essentials! We also loved how close the trails were - they’re super accessible and everyone was able to enjoy. The hous...

Lavender Creek is a beautifully furnished, light, airy

Mindy
5star rating
February 21, 2022
Lavender Creek is a beautifully furnished, light, airy and comfortable home. My husband and I really enjoyed our stay. We found it very convenient to Hudson and the many other charming towns in the area. Jo was a great host. We'll be back on our n...

We had an amazing weekend in Bearsville!

Aaron
5star rating
September 27, 2021
We had an amazing weekend in Bearsville! An unassuming entry to the barn opens up to a seriously impressive vaulted space with walls of glass. I arrived early to stock the kitchen and bar and get the lighting just right. When my friends arrived th...

I had a lovely stay at this stylish and unique place.

Amos
5star rating
March 25, 2022
I had a lovely stay at this stylish and unique place. The hot tub surrounded by trees is a must, as is that four season room.

Great house

Julia
5star rating
October 4, 2021
Very well stocked with everything you may need for cooking. And we loved using the fire pit on chilly nights. House is just like the photos. Great for 4-6 people.

Great spot, beautiful home

Dillion
5star rating
February 14, 2022
Great spot, beautiful home

I’ll deff be staying here again.

Mike
5star rating
November 21, 2021
This place was perfect. Close to great hikes like Kaaterskill Falls, Artist Rock, Dibbles Quarry and Hunter Mountain. Also perfect for a little 30 minute trip to Hudson for a fancy dinner

This is a great house.

Edward
5star rating
February 21, 2022
It has a lot of character and tons of space, plus the property it's on is beautiful. I was only there for two nights with my group but we all loved it. I'd love to come back in the summer when I can use the pond!

See What Our Guests Are Saying!

Very cozy and happy stay

Brianna
5star rating
February 28, 2022
Thankful we found moonlight ridge and made great memories !!

We had a great weekend in the Catskills

Jody
5star rating
November 16, 2021
Kitchen dishware was well stocked, and the open kitchen layout allowed for a very social experience. Lots of toys and board games there for the kids. Host was super responsive. Location is excellent for all kinds of hiking and exploring. House was...

wonderful week at the Mill Hook Farmhouse

Lynda
5star rating
October 2, 2021
We had a wonderful week at the Mill Hook Farmhouse — privacy, nature, fantastic hiking, and a gorgeous property. Just what we needed to celebrate our anniversary. Highly recommend if you’re looking for serenity, as a couple or a family.

Our family had a great time at The Grove! The space is

Fu-Zu
5star rating
November 8, 2021
Our family had a great time at The Grove! The space is very bright and inviting. No issues with the water, and we especially enjoyed the loft, firepit, and grill.

I can’t say enough great things about this home.

Kate
5star rating
February 26, 2022
I can’t say enough great things about this home. Three families stayed in this house during mid winter break. There was plenty of space for everyone and their children and we never felt on top of each other since the house is HUGE. So many congreg...

This is an absolutely gorgeous immaculate home with eve

Rebecca
5star rating
November 2, 2021
This is an absolutely gorgeous immaculate home with everything you could need (and then some) to enjoy your time in Accord.

My family and I loved this gorgeous little cabin!

Veronica
5star rating
September 13, 2021
My family and I loved this gorgeous little cabin! Tucked away in a private road, quiet, and serene - but somehow still close to essentials! We also loved how close the trails were - they’re super accessible and everyone was able to enjoy. The hous...

What an absolute gem!

Nick
5star rating
February 22, 2022
This Airbnb felt so homey and was the perfect entertainment space for our friends to get together. The kitchen was stocked with all the things we needed to cook at home, and it was super clean and cozy. The beds were super comfortable too! Locatio...

Beautiful home, exactly as advertised

Clayton
5star rating
September 7, 2021
Beautiful home, exactly as advertised. Great location (10-15min drive to Woodstock), tons of amenities, and perfect for dogs.

Amazing Getaway!

Dawn Eckrich
5star rating
February 23, 2021
This house was perfect! Clean, comfortable, stylish and relaxing. It was the perfect getaway for a relaxing family weekend. Plenty of space for everyone to hang out together or to get some personal space. Amazingly stylish decor and first-rate fur...

Cute home for a private getaway.

Haley
5star rating
February 12, 2022
The home was nice, quaint, and well kept. We appreciated all the coffee and tea provided. The guest handbook provided before our stay was amazing. It had recommendations for where to go for food, drinks, and activities. Communication was great. We...

A wonder in the woods!

Brenda B Cullerton
5star rating
December 7, 2020
Our family had a marvelous week at the barn. Everything was precisely as promised, inc. the state-of-the-art outdoor kitchen. We would recommend this amazing place to one and all with enthusiasm.

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