Our COVID-19 Response

We hope that everyone reading this is feeling well and staying safe in these difficult times! The Home Sweet Hudson stands with you during this time and we are feeling grateful for the little things—our health, our family and our work.

We think that it is extremely important to acknowledge that there are several stakeholders involved in our vacation rental business and that includes our housekeeping partners, our homeowners, our guests and our local community.

Therefore, we would like to share our COVID-19 response and what we are doing during this time:

We have been taking the past few weeks to absorb the enormity of our collective situation. And, we wanted to share an update with you.

Four weeks ago, we were moving full speed ahead–getting ready and feeling good about welcoming the spring. We were putting together lists of allof the ways in which we prepare for high season: landscaping, HVAC servicing, pool openings and shining up those BBQ grills. Then, a new reality took hold. 

As we took in and accepted the grim news, we realized quickly that we needed to take a long look at our business and what these new dangers mean for our guests, our staff, our homeowners and partners, as well as the local community.

We huddled up and made some tough decisions and then, had some even tougher conversations. 

Our first concern was addressing the safety of our housekeeping partners. We shared updates and best practices from the CDC on how to keep them safe and properly disinfect your homes.  

As reality set in and social distancing became so important, we were flooded with cancellation requests. Until recently, Airbnb has been our primary booking channel, and their Extenuating Circumstances Policy has favored full refunds depending on many factors.

We listened to stories of cancelled weddings, family reunions and summer vacations. We heard from guests who, overnight, lost their jobs and could no longer afford these trips and international travelers who didn’t know when they would be able to get in to the US. We felt their pain, their anxiety and their concern. It made it very easy to put our guests safety first and offer 100% refunds to anyone affected by COVID-19 but was not covered by the Airbnb policy.

For any remaining short-term reservations on our books, our team worked to reach out to offer to reschedule their stay or cancel their booking at a full refund.

Within a weeks time, 25% of our homeowners made the choice to quarantine themselves at their Upstate home; effectively taking them off the market for the foreseeable future. 

Our remaining vacation rentals have taken on a new, temporary life as monthly rentals, transforming into havens for families seeking open space to navigate the realities of working from home while their children learn online; those distancing from loved one on the frontlines as medical and emergency professionals; seniors looking to shelter.

We’ve worked to establish strict protocols in order to make this model safe for both guests and the local community, which means:

  • All new bookings are 30+ day rentals or 14+ day extensions for families who have already been quarantined in this area.
  • New inquiries are being screened to establish guidelines for social distancing during their stay and require guests to bring essential supplies to avoid depleting local supply
  • We are sharing lists on safe, no-contact grocery, restaurant and bar options so that renters can support local businesses during this time. Check out Hudson Valley Magazine, and We’re Still Open HV

We are also using this time to on-board some new properties, focus on strengthening our internal systems and we look forward to a safe and prosperous future on the other side of this pandemic.

If you have any questions about our COVID-19 response, we invite you to reach out to us directly. We’d love to hear from you!

We'd love to connect with you.

Schedule Your Short Term Rental Consultation Today!

See What Our Guests Are Saying!

ishing, hiking , wading in the creek across the road

5star rating
October 12, 2021
Quiet, Country home with lots of property that includes hiking trails and a fishing pond. The pond provided hours of entertainment fishing and using small row boat. The house is large and open and has some cool features/ however some of the furnit...

I can’t say enough great things about this home.

5star rating
February 26, 2022
I can’t say enough great things about this home. Three families stayed in this house during mid winter break. There was plenty of space for everyone and their children and we never felt on top of each other since the house is HUGE. So many congreg...

Gorgeous property, wonderful stay!

Caitlin Fusco
5star rating
February 27, 2021
If you want to stay at a spectacular Hudson Valley property, this is it! The home is nestled in the mountains, with acres of space sprawling on all sides. We love the open and airy downstairs level, with enormous windows of light spilling in. High...

A very clean and spacious place to enjoy the area. Very

5star rating
March 7, 2022
A very clean and spacious place to enjoy the area. Very much looking forward to staying again soon.

very nice stay

Yohei Darius Suyama
4star rating
December 22, 2020
We enjoyed our stay immensely. The house was clean, cozy, and well-stocked. Convenient to Broadway and an easy drive from NYC. Particularly appreciated the parking space and the steps outside being shoveled prior to our returning to the house for ...

This beautiful home, with its cathedral ceilings and mo

5star rating
November 8, 2021
The hosts were easy to contact, and responded promptly to our inquiries. The house was sparkling, the bedrooms cozy (with comfortable beds, luxury linens and duvets), the kitchen fully stocked, and the common areas just ideal for conversation and ...

Wonderful start to 2022

Sandra M.
5star rating
January 13, 2022
This place was magical; I spent four nights here relaxing and enjoying the peace of this beautiful place. It’s filled with tons of light. I loved every minute here!

This is an absolutely gorgeous immaculate home with eve

5star rating
November 2, 2021
This is an absolutely gorgeous immaculate home with everything you could need (and then some) to enjoy your time in Accord.

Highly recommend and we will be coming back.

5star rating
October 25, 2021
Such a great place! Clean and has everything pictured - hot tub, kitchen were some of the highlights.

We had a nice stay overall and utilized everything that

4star rating
September 7, 2021
We had a good stay at Ray’s place. The house is cozy with a bright kitchen, which is fully stocked with all your cooking, baking and eating ware and utensils. The skylights in the kitchen really add to the beautiful white space. The house also off...

Jo’s property is a wonderful base for an Upstate NY get

5star rating
October 26, 2021
Jo's property is a wonderful base for an Upstate NY getaway. It was sparkling clean, and very comfortable. Communication was a breeze! An added bonus was the ability to walk down the road to the hike at the falls. Hikes in the area quickly become ...

Everything is taken care of

5star rating
September 14, 2021
I believe this was one of the most thoughtful Airbnb setup. Everything is taken care of. All you have to do is bring yourself.

See What Our Guests Are Saying!

Everything was clean, spacious, and enjoyable.

5star rating
September 27, 2021
Everything was clean, spacious, and enjoyable.

Great location for me and a few friends

5star rating
November 8, 2021
was a bit close to the road so was a bit hard to find initially, but was a very quiet, clean, and thoughtful visit and would definitely come back

The house is beautiful and in a great location. We love

5star rating
February 22, 2022
The house is beautiful and in a great location. We loved the fireplace and kitchen!!

Had a wonderful and refreshing stay!

5star rating
November 13, 2021
The house is charming and quiet and couldn’t have asked for a better location - just a few minutes’ walk from a great waterfall hike.

I can’t say enough great things about this home.

5star rating
February 26, 2022
I can’t say enough great things about this home. Three families stayed in this house during mid winter break. There was plenty of space for everyone and their children and we never felt on top of each other since the house is HUGE. So many congreg...

Terrific House

Ally Goltz
5star rating
January 17, 2023
We really enjoyed our stay at La Casita. It was three couples & a pup and we had a terrific time! The house was clean and beautifully decorated. We especially loved the wood burning fire place :)

Wonderful house for a weekend getaway

5star rating
September 27, 2021
Wonderful house for a weekend getaway

Host was incredibly responsive and gave us the rundown

5star rating
January 3, 2022
Had a great time staying at this amazing place. The 3 bed/3 bathroom situation was perfect for the amount of people we had. Our dog loved the huge yard too. It was the perfect get away during the craziness of Covid, you are pretty secluded but the...

Peaceful stay

Tony P
4star rating
April 17, 2022
My family of four stayed at The Grove for 3 nights in April. We were lucky to have great weather to explore the very close sights of Kingston, Saugerties and Woodstock. House is decorated tastefully and pretty clean. Kids loved sleeping in the lof...

Had a great time here! House is beautiful and super clo

5star rating
November 1, 2021
Had a great time here! House is beautiful and super close to the main section of town! The hosts were so easy to communicate with and even left us a bottle of wine for our stay! Will be coming back!

Amazing Getaway!

Dawn Eckrich
5star rating
February 23, 2021
This house was perfect! Clean, comfortable, stylish and relaxing. It was the perfect getaway for a relaxing family weekend. Plenty of space for everyone to hang out together or to get some personal space. Amazingly stylish decor and first-rate fur...

Beautiful house!

5star rating
October 13, 2021
Beautiful house! The host was very quick to respond and very helpful! Definitely will stay again!

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