Breezeway: Property Care, Operations & Messaging Platform

As we continue to adapt to contactless services, new technology is the rise to meet these needs. And, the vacation rental industry is stepping up their game, fueled by some cutting edge tools that will work their way into every facet of how we welcome guests.

Long ago are the days where a hosts meets their guests at an office with a key or print out binders of home instructions. Instead, these processes have gone all digital. Our team at Home Sweet Hudson has navigated through the new tech pool to find the most effective technologies to enhance guest experiences and increase proactive communication with our homeowners and guests. 

Managing 40+ properties means that we have a steady flow of turnovers, inspections, maintenance work, renovations etc. Breezeway is a Property Care Management Software that has made internal communications a logistical dream! Our account managers, housekeeping staff and maintenance team all work together seamlessly within this platform to maintain quality, safety, and cleanliness throughout our properties.

Recently, we have taken the leap to integrate Breezeway Messaging – which is predominately a guest facing texting service. Texting is the new wave of communication for short term rentals, as it provides efficient and secure communication in the most utilized inbox.

Breezeway Messaging allows us to: 

– Automatically up-sell available days on the back or front end of a reservation to increase reservation length/value.

– Send out scheduled and personalized text messages to our guests. This can include check-in instructions, mid-stay surveys, specialized promotions and much more.

– Encourage guests to report any potential maintenance/housekeeping issues during their stay versus post-stay. This gives us the opportunity to improve guests enjoyment and review ratings.

Our guests will continue to receive important notifications through email as well, but texting has proven to be a successful strategy to communicate with guests in a timely manner. We look forward to utilizing new channels of communication to create unforgettable experiences for our guests who stay with us in the Hudson Valley.

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See What Our Guests Are Saying!

We had such a lovely, cozy stay in Olivebridge!

Sarah
5star rating
November 8, 2021
We had such a lovely, cozy stay in Olivebridge! The house had everything we needed and we really enjoyed having fires both inside and out. My kids had a great time exploring the yard and the surrounding area is beautiful.

I’ll deff be staying here again.

Mike
5star rating
November 21, 2021
This place was perfect. Close to great hikes like Kaaterskill Falls, Artist Rock, Dibbles Quarry and Hunter Mountain. Also perfect for a little 30 minute trip to Hudson for a fancy dinner

What an absolute gem!

Nick
5star rating
February 22, 2022
This Airbnb felt so homey and was the perfect entertainment space for our friends to get together. The kitchen was stocked with all the things we needed to cook at home, and it was super clean and cozy. The beds were super comfortable too! Locatio...

Had a wonderful weekend at Jo’s.

Ivy
5star rating
November 3, 2021
The house is so pretty especially in the fall season. Great interior design and location. The host is also communicative, able to reach out easily. 10 out of 10 will definitely recommend to others.

Highly recommend and we will be coming back.

Kendal
5star rating
October 25, 2021
Such a great place! Clean and has everything pictured - hot tub, kitchen were some of the highlights.

One of the cleanest places I’ve ever stayed at!

Orson
5star rating
September 28, 2021
One of the cleanest places I’ve ever stayed at! Very well stocked, lots of space, fire pit in the back yard, exactly what we were looking for. 100% would recommend staying here to anyone.

We absolutely loved our stay!

Kate
5star rating
February 22, 2022
We absolutely loved our stay! The house was clean, quaint, cozy, and had everything we could have needed. The location was perfect as well. An easy drive to the grocery store and local restaurants. We’ll be back for sure!

Fantastic experience!

Laura
5star rating
September 18, 2021
Fantastic experience! Sparkling clean, great location, easy communication. We couldn't ask for more. We would love to stay here again in the future.

We had a great stay at Jo’s house which is conveniently

Samantha
5star rating
February 22, 2022
We had a great stay at Jo’s house which is conveniently located between Windham and Hunter ski mountains! Jo was responsive throughout the weekend and super helpful! We will definitely be back!

We had a great stay at this cute little retrofitted chu

Stephen
5star rating
October 30, 2021
The hot tub was perfect on chilly evenings after a day of hiking, and the enclosed patio in the back of the house was beautiful and inviting. Only wish we had had a chance to start a fire in the stove -- all the fixings were there, which we really...

This is a lovely cabin

Tamara
4star rating
November 1, 2021
It is more rustic than it appears in the photos. The primary bedroom is an amazing oasis. We used all four bedrooms for guests and everyone said their sleep was comfortable. The hot tub is actually very nice and we took advantage of the serenity o...

Home Sweet Hudson was clean, spacious, and adorable

Keanna
5star rating
August 30, 2021
Catherine’s home hosted by Home Sweet Hudson was clean, spacious, and adorable. Located north of Minnewaska State Preserve, it was a solid place for traveling around to the trails. It’s quiet during the night- but the backyard has lights and a hot...

See What Our Guests Are Saying!

Great quiet location

Judy
4star rating
October 11, 2021
Perfect weekend getaway. Great quiet location. The house was very clean and was very comfortable.

Gorgeous property, wonderful stay!

Caitlin Fusco
5star rating
February 27, 2021
If you want to stay at a spectacular Hudson Valley property, this is it! The home is nestled in the mountains, with acres of space sprawling on all sides. We love the open and airy downstairs level, with enormous windows of light spilling in. High...

Beautiful house!

Lindsey
5star rating
October 13, 2021
Beautiful house! The host was very quick to respond and very helpful! Definitely will stay again!

This is an absolutely gorgeous immaculate home with eve

Rebecca
5star rating
November 2, 2021
This is an absolutely gorgeous immaculate home with everything you could need (and then some) to enjoy your time in Accord.

Nice Private Retreat

Jay Singh
4star rating
September 27, 2022
Place is very spacious. The hosts were very accommodating. My only issue with the place was that a few of us got wood splinters. The wood floor in the main bedroom is not smooth. However, besides that, the hosts provide almost everything that’s ne...

An amazing property— truly unique and wish we could hav

Lane
5star rating
September 13, 2021
An amazing property— truly unique and wish we could have stayed longer!

This is a great place!!

Susan & Aarti
5star rating
August 28, 2021
This is a great place!! The grounds are beautiful (we spotted two black bears at a safe distance) and we thoroughly enjoyed the pool and fire pit. Nice touches inside and cozy, clean bedrooms. Loved the guest gift: homemade wine!

Fabulous house in a perfect location!

Amelia
5star rating
March 8, 2022
Fabulous house in a perfect location! The decor was so well done, the house perfectly stocked and the communication was superb. Thank you again for a lovely stay! We’ll definitely be back.

Definite in love with this place!

Carrie
5star rating
March 19, 2022
We enjoyed our stay, definite in love with this place! Everything’s perfect!

Absolutely loved our stay here.

Rebekah
5star rating
November 1, 2021
Absolutely loved our stay here.

Had a wonderful and refreshing stay!

Matt
5star rating
November 13, 2021
The house is charming and quiet and couldn’t have asked for a better location - just a few minutes’ walk from a great waterfall hike.

Host was incredibly responsive and gave us the rundown

Rory
5star rating
January 3, 2022
Had a great time staying at this amazing place. The 3 bed/3 bathroom situation was perfect for the amount of people we had. Our dog loved the huge yard too. It was the perfect get away during the craziness of Covid, you are pretty secluded but the...

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